I understand unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is requested
when canceling an appointment.
This allows the opportunity for someone else to schedule an appointment.
All of us have "bad days" where our memory may not be working as well as we would like and may forget an appointment. Those things do happen and certainly can be forgiven. However, if this becomes an habitual issue, I will be forced to charge for the missed appointment and that will need to be paid prior to any further visits.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to me and other customers, please plan accordingly and be on time.
thank you. i look forward to serving you!